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Ushers, Lobby Attendants, and Ticket Takers
Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.
Also Known As:
Docent
Lobby Attendant
Ticket Attendant
Ticket Taker
Usher
Visitor Services Assistant
Visitor Services Associate
Visitor Services Representative
Visitor Services Specialist
Wages
Annual wages for Ushers, Lobby Attendants, and Ticket Takers in United States
Job Outlook
Below Average
New job opportunities are less likely in the future
United States
2034 Projected Employment
123,100
1% Change From 2024
Explore Ushers, Lobby Attendants, and Ticket Takers video
Tasks you might complete in a day.
- Schedule or manage staff, such as volunteer usher corps.
- Give door checks to patrons who are temporarily leaving establishments.
- Provide assistance with patrons' special needs, such as helping those with wheelchairs.
- Search for lost articles or for parents of lost children.
- Page individuals wanted at the box office.
- Greet patrons attending entertainment events.
- Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
- Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
- Count and record number of tickets collected.
- Lead tours and answer visitors' questions about the exhibits.
- Manage inventory or sale of artist merchandise.
- Manage inventory or sale of artist merchandise.
- Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
- Distribute programs to patrons.
- Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
- Work with others to change advertising displays.
- Clean facilities.
- Refuse admittance to undesirable persons or persons without tickets or passes.
- Settle seating disputes or help solve other customer concerns.
- Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
- Maintain order and ensure adherence to safety rules.
- Guide patrons to exits or provide other instructions or assistance in case of emergency.
- Settle seating disputes or help solve other customer concerns.
- Assist patrons in finding seats, lighting the way with flashlights, if necessary.
- Schedule or manage staff, such as volunteer usher corps.
- Manage informational kiosks or displays of event signs or posters.
Subject areas you may need to master.
- Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
- Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- Philosophy and Theology - Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
- History and Archeology - Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Foreign Language - Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
- Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Fine Arts - Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
- Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
- Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
- Biology - Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
- Physics - Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
- Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Strengths you may need in this role.
- Management of Personnel Resources - Selecting and managing the best workers for a job.
- Complex Problem Solving - Noticing a problem and figuring out the best way to solve it.
- Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.
- Service Orientation - Looking for ways to help people.
- Equipment Selection - Deciding what kind of tools and equipment are needed to do a job.
- Persuasion - Talking people into changing their minds or their behavior.
- Active Learning - Figuring out how to use new ideas or things.
- Writing - Writing things for co-workers or customers.
- Installation - Installing equipment, machines, wiring, or computer programs.
- Repairing - Repairing machines or systems using the right tools.
- Management of Material Resources - Managing equipment and materials.
- Speaking - Talking to others.
- Social Perceptiveness - Understanding people's reactions.
- Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
- Negotiation - Bringing people together to solve differences.
- Mathematics - Using math to solve problems.
- Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.
- Systems Analysis - Figuring out how a system should work and how changes in the future will affect it.
- Reading Comprehension - Reading work-related information.
- Troubleshooting - Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
- Operation and Control - Using equipment or systems.
- Equipment Maintenance - Planning and doing the basic maintenance on equipment.
- Systems Evaluation - Measuring how well a system is working and how to improve it.
- Management of Financial Resources - Making spending decisions and keeping track of what is spent.
- Active Listening - Listening to others, not interrupting, and asking good questions.
- Coordination - Changing what is done based on other people's actions.
- Operations Monitoring - Watching gauges, dials, or display screens to make sure a machine is working.
- Learning Strategies - Using the best training or teaching strategies for learning new things.
- Time Management - Managing your time and the time of other people.
- Science - Using scientific rules and strategies to solve problems.
- Operations Analysis - Figuring out what a product or service needs to be able to do.
- Instructing - Teaching people how to do something.
- Technology Design - Making equipment and technology useful for customers.
- Programming - Writing computer programs.
- Quality Control Analysis - Testing how well a product or service works.
- Fluency of Ideas - Coming up with lots of ideas.
- Problem Sensitivity - Noticing when problems happen.
- Manual Dexterity - Holding or moving items with your hands.
- Extent Flexibility - Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
- Dynamic Strength - Exercising for a long time without your muscles getting tired.
- Stamina - Exercising for a long time without getting out of breath.
- Visual Color Discrimination - Noticing the difference between colors, including shades and brightness.
- Sound Localization - Noticing the direction that a sound came from.
- Memorization - Remembering words, numbers, pictures, or steps.
- Selective Attention - Paying attention to something without being distracted.
- Gross Body Equilibrium - Keeping your balance or staying upright.
- Control Precision - Quickly changing the controls of a machine, car, truck or boat.
- Information Ordering - Ordering or arranging things.
- Oral Expression - Communicating by speaking.
- Category Flexibility - Grouping things in different ways.
- Speed of Closure - Quickly knowing what you are looking at.
- Night Vision - Seeing at night or under low light.
- Written Expression - Communicating by writing.
- Trunk Strength - Using your lower back and stomach.
- Far Vision - Seeing details that are far away.
- Auditory Attention - Paying attention to one sound while there are other distracting sounds.
- Speed of Limb Movement - Quickly moving your arms and legs.
- Multilimb Coordination - Using your arms and/or legs together while sitting, standing, or lying down.
- Glare Sensitivity - Seeing something even if there is a glare or very bright light.
- Arm-Hand Steadiness - Keeping your arm or hand steady.
- Reaction Time - Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
- Speech Recognition - Recognizing spoken words.
- Static Strength - Lifting, pushing, pulling, or carrying.
- Oral Comprehension - Listening and understanding what people say.
- Originality - Creating new and original ideas.
- Time Sharing - Doing two or more things at the same time.
- Near Vision - Seeing details up close.
- Hearing Sensitivity - Telling the difference between sounds.
- Deductive Reasoning - Using rules to solve problems.
- Flexibility of Closure - Seeing hidden patterns.
- Finger Dexterity - Putting together small parts with your fingers.
- Dynamic Flexibility - Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
- Peripheral Vision - Seeing something to your side when your are looking ahead.
- Written Comprehension - Reading and understanding what is written.
- Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
- Number Facility - Adding, subtracting, multiplying, or dividing.
- Spatial Orientation - Knowing where things are around you.
- Wrist-Finger Speed - Making fast, simple, repeated movements of your fingers, hands, and wrists.
- Mathematical Reasoning - Choosing the right type of math to solve a problem.
- Rate Control - Changing when and how fast you move based on how something else is moving.
- Explosive Strength - Jumping, sprinting, or throwing something.
- Visualization - Imagining how something will look after it is moved around or changed.
- Response Orientation - Quickly deciding if you should move your hand, foot, or other body part.
- Speech Clarity - Speaking clearly.
- Gross Body Coordination - Moving your arms, legs, and mid-section together while your whole body is moving.
- Depth Perception - Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
- Perceptual Speed - Quickly comparing groups of letters, numbers, pictures, or other things.
Average Education Attained
Highest level of education earned by people in this career.
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Content sourced from United States Department of Labor Employment and Training Administration ("DOLETA") and the Minnesota Department of Employment & Economic Development ("DEED")